We're here to help. Most answers are in the FAQ below.
For anything not covered here, email us at support@uokay.app and we'll get back to you.
Frequently asked questions
We wait for your grace period to pass before taking any action. If we still don't hear from you, your emergency contact receives a single SMS.
The grace period is a buffer after your check-in window closes. You can set it to 15 minutes, 30 minutes, 1 hour, or 2 hours. Your contact is only notified after the grace period ends.
They receive a single SMS saying you haven't checked in. The message includes your name so they know who it's from.
No. Your emergency contact receives a plain SMS. They don't need a smartphone, an account, or any app.
Use the Snooze feature. Set a return date and U OK? pauses completely — no check-ins, no reminders, no SMS.
Yes. We only store your name, phone number, and emergency contact details. Nothing is sold or shared with third parties beyond what's needed to deliver the service.
Yes — anytime from Profile → Emergency contact.
Only once per missed check-in cycle. We never spam your contact.
No. The app runs quietly in the background and uses minimal battery.
Update it in Profile → Phone. Your account stays intact.
Yes — use Snooze in Profile. Set any future date and everything pauses until then.
SMS delivery depends on your contact's network. We recommend letting your contact know they're set as your emergency contact so they're not surprised by the message.
Terms & Conditions
Last updated: May 2026
1. Acceptance of Terms
By downloading and using U OK? ("the App"), you agree to these Terms and Conditions. If you do not agree, do not use the App.
2. Description of Service
U OK? is a personal safety check-in application. You set a check-in interval, and if you miss a check-in within the grace period, your designated emergency contact is notified by SMS.
3. User Responsibilities
You must provide accurate information including your name, phone number, and emergency contact details.
You are responsible for ensuring your emergency contact has agreed to receive SMS notifications on your behalf.
You must keep your check-in interval and emergency contact information up to date.
4. Limitations
U OK? is not a substitute for emergency services. In a life-threatening situation, contact 112 or your local emergency number.
SMS delivery is subject to network availability and cannot be guaranteed.
The App requires an active internet connection and push notification permissions to function correctly.
5. Intellectual Property
All content, design, and code within the App is owned by U OK? and may not be reproduced without permission.
6. Termination
We reserve the right to suspend or terminate accounts that violate these Terms or misuse the service.
7. Changes
We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance.
We only collect what's needed to keep you safe. Nothing is sold. Nothing is shared beyond what's necessary to deliver the service.
1. Introduction
U OK? ("we", "our", "the App") is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable law including GDPR.
2. Data We Collect
Data
Purpose
Phone number
Account identification and OTP verification
First and last name
Included in SMS alerts to your emergency contact
Emergency contact name and number
Sending SMS alerts when you miss a check-in
Check-in history
Determining when to send alerts
App settings (interval, grace period, snooze)
Delivering the service
Device type and OS version
Technical support and bug fixing
We do not collect location data, payment information, or any data not listed above.
3. How We Use Your Data
To authenticate you via OTP
To send SMS alerts to your emergency contact when you miss a check-in
To maintain your check-in history and settings
To respond to support requests
To improve the App
4. Data Sharing
We share your data only with:
Twilio — our SMS delivery provider. Your emergency contact's phone number is shared with Twilio solely to deliver SMS notifications. Twilio Privacy Policy →
Supabase — our database and infrastructure provider. Data is stored securely on Supabase servers in the EU. Supabase Privacy Policy →
We never sell your data. We never share your data with advertisers.
5. Data Retention
Your data is retained for as long as your account is active
Upon account deletion, all data is permanently removed within 30 days
Check-in logs older than 90 days are automatically deleted
6. Your Rights (GDPR)
If you are in the EU or UK, you have the right to:
Access your personal data
Correct inaccurate data
Delete your data (via Profile → Settings → Delete account)
Export your data
Object to processing
Lodge a complaint with your data protection authority